Paul White
Member Since: 28th Nov 2015
5th Nov 2012
First call resolution and CRM: Slaying customer service's sacred cows
Paul White explores what is stopping brands from delivering great customer service - and busts some popular myths. We all know the old...
Contact centres
2nd Oct 2012
Integrating app self-service for a multichannel approach
Paul White explains why deploying mobile self-service apps can help organisations streamline front-end customer interactions. The rise in...
Management