Member Since: 17th Sep 2012
An enthusiastic and creative consultant with more than ten years of experience in a variety of industries both private and public sector, including life sciences, telecoms, media and entertainment, technology, consumer products and utilities.
I lead projects to help clients to define and implement their digital strategies, design and improve their customer experience, understand and segment customers, optimise customer service operations, generate compelling value propositions and find new ways to reach their customers and do business.
Specialities: Customer experience improvement
Value proposition definition and business model innovation
Customer and Digital strategy
Customer journey analysis
Digital and social media, social customer service improvement
Go to Market strategy
27th Jul 2018
In today’s economic climate, customer service remains a key competitive differentiator. However, a desire for customer-centricity and the...Management
10th Oct 2013
National Customer Service Week is an excellent way of highlighting Britain’s customer service heroes. However, there are still many...Management
26th Apr 2013
Unless they have the support of an industry regulator behind them, consumers can often struggle to have their complaints resolved, since...Voice of the Customer