Resources
Events & webinars
CX Leader of the Year
Subscribe to Newsletter
Login
Register
Subscribe to Newsletter
Login
Register
Marketing
Sub-categories
Strategy
Technology
Data
Data
Why we're getting the measurement of emotion wrong
Strategy
Why a crisis could be a good thing for your brand
Data
Drivers of Agile success for insight teams
Sales
Sub-categories
Sales performance
CRM
Ecommerce
CRM
The 2019 CRM buyer's guide
CRM
Five differences between CDP and CRM
CRM
Sponsored
Is your CRM strategy advanced enough for AI?
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Why it's time to change our call centre metrics
Management
Why are so many CX programmes failing?
Management
Why customers shouldn't write your service vision
Customer experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
Assessing your CX tools and processes
Engagement
Sponsored
Last chance to enter CX Leader of the Year 2019
Engagement
How Brand Citizenship drives customer engagement
Community
Sub-categories
Blogs
Industry insights
Discuss
Contact centres
Improving Employee Engagement in Contact Centres
Contact centres
ECCCSA breaks records with more nominations...
Customer experience management
Value for customers: The new frontier for CX
Hot topics
Sub-categories
Contact centres
Customer emotion
Chatbots
Contact centres
Improving Employee Engagement in Contact Centres
Contact centres
Sponsored
ECCCSA has more nominations than ever before!
Be empowered - read our content
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Resources
Events & webinars
CX Leader of the Year
Pegasystems
Member Since: 1st Apr 2016
Blogger
Bio
Robin Collyer is the Marketing & Decisioning Specialist at
Pegasystems
Pegasystems
Robin Collyer, Marketing & Decisioning Specialist
Pegasystems
Blog posts
Discussions
Discussion replies
Comments
1st Feb 2017
2017: Where will marketing tech go next?
Here are my thoughts on what 2017 holds for marketing tech: Better awareness with analytics and real time data will see the interaction of...
Blog
5th Sep 2016
Simplifying your customer service: The questions you must answer
As a customer service leader, one of the hardest things to do is to step away from the proverbial internal firefighting and look at your...
Blog
31st Aug 2016
How to become a customer journey pinball wizard
If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-...
Blog
18th May 2016
What your dishwasher tells you about customer engagement
When you think about the list of things you look for when buying a new dishwasher, there are a number of things to consider. How much water...
Blog
1st Apr 2016
How Did We Get It So Wrong? Customer Service Vision Versus the Reality
Read any article or blog post regarding B2C business operations and you are sure to come across the advice that delivering the best...
Blog
