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Pegasystems
Robin Collyer, Pegasystems
Member Since: 1st Apr 2016
Blogger

Robin Collyer is the Marketing & Decisioning Specialist at Pegasystems

Pegasystems
Robin Collyer, Marketing & Decisioning Specialist Pegasystems
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1st Feb 2017

2017: Where will marketing tech go next?

Here are my thoughts on what 2017 holds for marketing tech: Better awareness with analytics and real time data will see the interaction of...
Blog
5th Sep 2016

Simplifying your customer service: The questions you must answer

As a customer service leader, one of the hardest things to do is to step away from the proverbial internal firefighting and look at your...
Blog
31st Aug 2016

How to become a customer journey pinball wizard

If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-...
Blog
18th May 2016

What your dishwasher tells you about customer engagement

When you think about the list of things you look for when buying a new dishwasher, there are a number of things to consider. How much water...
Blog
1st Apr 2016

How Did We Get It So Wrong? Customer Service Vision Versus the Reality

Read any article or blog post regarding B2C business operations and you are sure to come across the advice that delivering the best...
Blog

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