Resources
Industry Insights
CX Leader of the Year
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
How has GDPR changed the customer data landscape?
Technology
Sponsored
Talkdesk announces Talkdesk Agent Assist
Data
How to measure your customer value
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Ecommerce
Digital commerce: Focus on journey not destination
Ecommerce
Contact centre payments – going mobile
CRM
Sponsored
6 ways CRM can improve your marketing function
Service
Sub-categories
Management
Contact centres
Channels
Management
Sponsored
On-demand webinar: What is intelligent service?
Channels
Sponsored
What are the benefits of conversational commerce?
Contact centres
Sponsored
ECCCSAs 2019 are now open for entries
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
How The Mom Test can improve customer feedback
Engagement
Sponsored
How consumer behaviour is changing
Engagement
Customer engagement in the subscription economy
Community
Sub-categories
Discuss
Blogs
Industry insights
Apps
Features online payments
Customer experience management
Future Of Retail: How Brands Will Address Employee
Customer journey
3 Ways To Personalize the Customer Journey
Hot topics
Sub-categories
Contact centres
Customer emotion
Chatbots
Contact centres
Sponsored
Talkdesk announces Talkdesk Agent Assist
Contact centres
Goodbye call centre, hello experience centre
Be empowered - read our content
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Penny Lowe
Member Since: 31st Aug 2018
Blogger
Penny Lowe
Head of Service Delivery
Workbooks
Blog posts
Discussions
Discussion replies
Comments
14th Mar 2019
The 3 pillars of CRM success
For a CRM initiative to be successful and deliver the desired business outcomes, there are three key elements that need to have equal...
Blog
