Peter Dorrington and Ian Golding

Member Since: 13th May 2020

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Peter Dorrington is Founder of XMplify Consulting and Ian Golding is Founder of the Customer Experience Consultancy and author of Customer What? – the honest and practical guide to customer experience.

Peter Dorrington & Ian Golding

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14th May 2020

Who are the many customer experience voices going unheard - and how is their absence harmful?

By now, we’ve all been asked the question “ How likely is it that you would recommend my (organisation/product/service) to a friend or...

Engagement

Who are the many customer experience voices going unheard - and how is their absence harmful?

The inconvenient truth about insurance claims & CX

How the world's best CX leaders engage employees

Why experience isn't key to great CX leadership

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