Peter Dorrington & Ian Golding

Member Since: 13th May 2020
Peter Dorrington is Founder of XMplify Consulting and Ian Golding is Founder of the Customer Experience Consultancy and author of Customer What? – the honest and practical guide to customer experience.
Consultants
14th May 2020
Who are the many customer experience voices going unheard - and how is their absence harmful?
By now, we’ve all been asked the question “ How likely is it that you would recommend my (organisation/product/service) to a friend or...
Engagement