Lubna Dajani and Peter Dorrington
Member Since: 28th Aug 2020
2nd Feb 2021
Are customers trading their digital souls for better CX?
As a society, we are more connected than ever, and with that connectivity comes great opportunities but also risks - many hidden in plain...Data
14th Sep 2020
Has the growing interest in corporate empathy produced a wave of sociopaths?
A recent article ‘ How does empathy influence customer service? ’ highlighted that there has been a significant increase in the number of...Loyalty