Member Since: 26th Apr 2021
Peter is the inventor of Predictive Behavioural Analytics and a thought leader in the area of Customer and Employee Experience Management. Peter has spent many years as an expert in the field of analytics related to customer and employee experience and is also a renowned speaker on the topic of CX/EX and the experience economy.
Co-Founder and Chief Strategy Officer Anthrolytics.io
13th Jan 2023
Rating the accuracy of last year's CX predictions - and sharing 12 more for 2023
In February of 2022, I wrote an article sharing my CX predictions for 2022 . At the time, I could not have anticipated much of what was in...Engagement
24th Oct 2022
How is quiet quitting impacting contact centres?
Historically, call centres have struggled to attract high quality employees (who tend to look at being an agent as a low pay, short-term...Contact centres
17th Feb 2022
Rating the accuracy of last year's CX predictions - and sharing 12 more for 2022
In February of 2021, I wrote an article " 12 new strategies making us optimistic for the future of CX ". At the time, the pandemic was in...Loyalty
29th Apr 2021
How to put digital empathy into practice
Empathy is a hot topic in business right now: a query via your favourite search engine on 'empathy and business' will yield tens of...Data