peter.massey

Member Since: 7th Apr 2008

Bio

Peter Massey is CEO of customer experience specialist Budd and can be contacted via www.budd.uk.com.

CEO Budd

11th Mar 2022

What is knowledge management? A really simple definition is giving the right answers to the questions customers pose. That knowledge is key...

28th Sep 2021

Being a bit of a customer experience historian these days, it’s hard not to see change as glacial. Over the last 30 years I’ve seen the...

4th Dec 2020

Change or no change ? At the end of every year and beginning of the next there is a reflection requested at that imaginary milestone in...

22nd May 2020

I talked previously about daily reflection diaries, shared reflection and documented learnings - so you can design you new normal and avoid...

9th Apr 2020

You were focused at work, your people are great, customers are happy, your company wanted to have greater purpose. Everything was ticking...

11th Oct 2019

"Marketing is the tax you pay for being unremarkable,” according to Robert Stevens, founder of Geek Squad. What does this mean? The quality...

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