Member Since: 7th Apr 2008
Peter Massey is CEO of customer experience specialist Budd and can be contacted via www.budd.uk.com.
22nd May 2020
I talked previously about daily reflection diaries, shared reflection and documented learnings - so you can design you new normal and avoid...Contact centres
9th Apr 2020
You were focused at work, your people are great, customers are happy, your company wanted to have greater purpose. Everything was ticking...Engagement
11th Oct 2019
"Marketing is the tax you pay for being unremarkable,” according to Robert Stevens, founder of Geek Squad. What does this mean? The quality...Management