Paul Greenberg
Managing Principal The 56 Group, LLC
12th Dec 2012
CRM Idol 2012: The winners revealed!
We have the winners. After a tough competition with companies of incredible quality; after a rigorous vetting of references, a demo in...
CRM
22nd Sep 2011
CRM Idol announces the Americas competition finalists!
This is the moment that you all…okay some of you….have been waiting for. The four finalists for CRM Idol Americas. There was a heavy...
CRM
15th Aug 2011
CRM Idol: Let the games commence!
CRM Idol 2011 begins today. Finally. And We're all ready. Contestants are. Judges are. Mentors are. The general public? Who knows? But...
CRM
1st Jun 2011
CRM Idol update #3: Prize, calendar and mentor news
Okay. We're locked and loaded. Reference checks done. Programs being put into place. Website in progress. A new prize. Final contestant...
CRM
3rd May 2011
UPDATED: CRM Idol - only one EMEA slot remains!
UPDATED 5th MAY: Only one slot now remains for EMEA - see here for the latest news on the remaining times and the latest entrants. If you...
CRM
26th Apr 2011
CRM Idol 2011 opens for entrants
MyCustomer.com is proud to be a media partner of a new competition - CRM Idol 2011. Here, it's architect, Paul Greenberg, outlines the...
CRM
1st Nov 2010
Paul Greenberg: Social CRM? Really? REALLY?
I recently had the opportunity to speak at the Capgemini EMEA 'Futures Forum' in London to about 100 customers of Capgemini’s. In the...
CRM
9th Oct 2009
Whole lot of shakin' going on: The new customer service model
There’s an intense discussion going on in the social CRM community, as this is being written, on the transformation of customer service. It...
Management
17th Aug 2009
Playing for real: The games industry and social CRM business models
I’m a gamer. I can’t say that I have any dexterity or any mad skills when it comes to using videogames like Grand Theft Auto or Halo, or...
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