Member Since: 25th Sep 2000
Paul Greenberg is founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services, including CRM, customer experience and customer engagement strategies.
His book, CRM at the Speed of Light now in its 4th edition, is in 9 languages and been called “the bible of the CRM industry”. It has been used by more than 70 universities as a primary text.
He is also the Chief Customer Officer of Playaz Productions Network (PPN), an influencer focused digital broadcasting network launched in 2022 along with his CRM Playaz partner and best bud, Brent Leary.
Paul sat on the Global Advisory Board of the SEAT Consortium as the only non-sports professional of a sports business professionals organization. Prior to this, Paul had been the EVP of the CRM Association, the Chairman of the University of Toronto’s Rotman School of Management CRM Centre of Excellence Board of Advisors, a Board of Advisors member of the Baylor University MBA Program for CRM majors, & co-chairman of Rutgers University’s CRM Research Center.
Paul works both with customer-facing technology vendors and practitioners to craft go-to-market strategies, engagement programs, product development road maps, marketing/messaging & outreach among other things.
Paul is considered a thought leader in CRM and often called “The Godfather of CRM.” He has been published in numerous industry and business publications over the years. He was elected to CRM magazine’s CRM Hall of Fame in 2010 – the first non-vendor related thought leader in its history. He also writes on customer-facing matters for MyCustomer.com, a leading site for all things customer-facing whose audience spans the globe. He has won dozens of industry awards over the years in CRM, marketing, sales, and customer service as an influencer and thought leader.
He released his last book on customer engagement entitled “The Commonwealth of Self-Interest: Business Success through Customer Engagement” in mid-2019.
Paul currently lives in Manassas, Virginia with his wife of more than 40 years and 6 cats – and to be entirely clear – is a HUGE New York Yankees fan.
Managing Principal The 56 Group, LLC
2nd Aug 2022
Before I begin my own posts, I have one more guest post that I think you need to read – because of the person writing it and because of the...Engagement
25th Jul 2022
This is a long time coming. Charlie Araujo is one of the smartest, and most visionary analysts I know. He not only has a clearcut idea of...Technology
22nd Sep 2011
This is the moment that you all…okay some of you….have been waiting for. The four finalists for CRM Idol Americas. There was a heavy...CRM
1st Jun 2011
Okay. We're locked and loaded. Reference checks done. Programs being put into place. Website in progress. A new prize. Final contestant...CRM
9th Oct 2009
There’s an intense discussion going on in the social CRM community, as this is being written, on the transformation of customer service. It...Management