LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Philip Gimmack
Philip Gimmack
Member Since: 28th Apr 2020
Facebook
Twitter
LinkedIn
Website

Philip Gimmack runs EQworks, emotional intelligence training & executive coaching specialists based in London. Developer of the A.R.T. interpersonal skills (EQ) assessment, he builds leadership, relationship and resilience skills.Philip also runs motivational speaking seminars across the UK.

Philip Gimmack
CEO Eqworks
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
28th Apr 2020

Seven exercises to develop emotionally-intelligent customer service

Occasionally people from certain organisations say to me "we’re not looking for emotional intelligence support or training," And that’s...
Contact centres

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Loyalty
7th Feb 2023

7 CX questions that only 10% of brands can answer

by
Colin Shaw

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift