LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Phillip Smith
Member Since: 30th Jul 2014
Phillip Smith
UK Country Manager LEWIS PR
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
19th Dec 2014

Social proof online: Do customer reviews really make a difference?

In the world of online retail, social proof can be a strange thing. In bricks and mortar retail, we can see if a shop is busy, or if people...
Voice of the Customer
18th Sep 2014

What will Alibaba's IPO mean for the ecommerce marketplace?

It’s not the first time ecommerce giant, Alibaba has flirted with the idea of flotation, but now its plans are firmly laid bare as it...
Ecommerce

Most read this week

Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2
People holding hands

Trending

Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2
CRM
11th Apr 2017

What will CRM look like in 2020?

by
Chris Ward
Technology
21st Sep 2023

Why AI won’t threaten personalisation

by
Mary Nelson

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift