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Amit Gupta
Amit Gupta
Member Since: 12th May 2022
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Amit Gupta
VP of Product Management, Research & Engineering Pindrop
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29th Jun 2022

How to make voice a frictionless channel for customer comms – without letting the fraudsters in

Even in the digital age with email and online chat a few clicks away, voice is still one of the most important channels for building and...
Contact centres

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Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

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Nicole Kyle
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Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
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23rd Mar 2023

Have brands given up trying to improve CSAT?

by
Colin Shaw
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