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piyush Gupta
Piyush Gupta
Member Since: 13th Sep 2019
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Ultimate Guide Net Promoter Score  What is a detractor How to Improve Net Promoter Score

piyush Gupta
Customer Experience Manager SurveySensum
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2nd Sep 2020

Make customers fall in love with your brand

Do you know that a 5% increase in customer retention can increase your profits anywhere from 25-95%? In this age of the customer , when...
Blog
28th Feb 2020

How to create retention models from NPS responses

As a business that is running the Net Promoter Score ® survey , you ought to respond after the customer finishes the survey, This typically...
Blog
19th Feb 2020

#5 Difference on transactional & relationship NPS

All roads lead to Rome. But, taking the shortest one will help you reach there faster. ? Likewise, there are several methods of measuring...
Blog
11th Feb 2020

Expectations vs reality: The Net Promoter Score

If you are sending out a Net Promoter Score survey for the first time, your expectations can get the better of you. It is normal to expect...
Blog
30th Jan 2020

4 things about NPS analysis for your boss

Getting the boss to say ‘ Yes’ to anything is a battle of its own . Day in and day out, they spend their time analyzing the pros and cons...
Blog
13th Jan 2020

5 actionable tips to improve NPS survey responses

In its first year of operations, In 1886 , Coca-Cola managed to sell an average of nine bottles per day. Today, the brand sells an average...
Blog
6th Jan 2020

#5 Reasons Why You Shouldn’t Ignore NPS in 2020

Did you know that Tesla’s Net Promoter Score is a whopping 96! Net Promoter Score (NPS) measures the willingness of a customer to recommend...
Blog
26th Dec 2019

How organisations can handle detractors in 2020

I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They...
Blog
18th Nov 2019

How to improve your Net Promoter Score in 2020

Having a low NPS score can be discouraging for the business. You can increase the NPS score by making a series of consistent efforts. Here’...
Blog

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