piyush Gupta
Member Since: 13th Sep 2019
Blogger
Customer Experience Manager SurveySensum
2nd Sep 2020
Do you know that a 5% increase in customer retention can increase your profits anywhere from 25-95%? In this age of the customer , when...
Blog
28th Feb 2020
As a business that is running the Net Promoter Score ® survey , you ought to respond after the customer finishes the survey, This typically...
Blog
19th Feb 2020
All roads lead to Rome. But, taking the shortest one will help you reach there faster. ? Likewise, there are several methods of measuring...
Blog
11th Feb 2020
If you are sending out a Net Promoter Score survey for the first time, your expectations can get the better of you. It is normal to expect...
Blog
30th Jan 2020
Getting the boss to say ‘ Yes’ to anything is a battle of its own . Day in and day out, they spend their time analyzing the pros and cons...
Blog
13th Jan 2020
In its first year of operations, In 1886 , Coca-Cola managed to sell an average of nine bottles per day. Today, the brand sells an average...
Blog
6th Jan 2020
Did you know that Tesla’s Net Promoter Score is a whopping 96! Net Promoter Score (NPS) measures the willingness of a customer to recommend...
Blog
26th Dec 2019
I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They...
Blog
18th Nov 2019
Having a low NPS score can be discouraging for the business. You can increase the NPS score by making a series of consistent efforts. Here’...
Blog