Paul Laughlin

Member Since: 21st Sep 2015
Columnist
I work with exceptional leaders & their teams, so they can master the people side of data & analytics.
That means helping them maximise the value they can drive from using data, analysis & research to intelligently interact with customers. It also means developing teams & enabling them to sustain their improvements through coaching leaders.
Every business is different, so the help that’s needed can vary to suit that company. Examples are:
* “Health Checks” on a company’s own capability;
* Training all types of analysts in the Softer Skills they need to make a difference;
* Ongoing coaching & mentoring for leaders;
* In-depth training for teams to develop capabilities (data visualisation, stakeholder management, agile working, commercial awareness, insight generation, questioning & influencing);
* Bespoke problem-solving consultancy.
Managing Director Laughlin Consultancy
30th Sep 2022
Why do some customer insight teams have a better internal reputation than others? Did some insight leaders just get lucky, with a great...
Data
24th Jul 2020
Throughout the coronavirus crisis, I have written about the importance of customer experience leaders and managers having a firm grasp on...
Management
26th Jun 2020
Throughout the coronavirus crisis, I have written about the importance of customer experience leaders and managers having a firm grasp on...
Engagement
9th Jun 2020
During this pandemic, with all the changes that lockdown has brought to most working lives, it’s easy to see the need for understanding and...
Engagement
19th May 2020
How should a customer experience leader lead their team during the lockdown? How can they help ensure their team continues to be productive...
Management
4th May 2020
How should a customer experience leader respond to managing their team remotely during this pandemic? Are there lessons to be learned from...
Engagement
4th Sep 2019
Insight leaders have multi-disciplinary technical teams to manage and are also increasingly in demand other areas of the business, so when...
Data
30th Nov 2018
The third annual Customer Experience for Financial Services Conference Europe shared some important insights about how FS leaders are...
Loyalty
11th Jul 2017
This is part 2 of a mini-series focused on helping data insight leaders plan for GDPR. For part 1, click here . With the EU-approved...
Data
17th May 2017
Ever since completing two posts, sharing resources from the #CityChain17 blockchain conference, I’ve been ruminating on some fundamental...
Data