Peter McKean
Managing Director Synthetix
3rd Jul 2014
We are all now familiar with the terms ‘channel shift’ and ‘mobile mind shift’, with today’s customer expecting to be able to find answers...
Blog
26th Jun 2014
Six-day French air traffic strike causing chaos, frustrations over passport backlog, BA facing new threat of strikes - ahhh yes – it must...
Blog
19th Jun 2014
With World Cup fever gripping the nation and the key England game looming later this evening, many businesses are facing the headache of...
Blog
17th Jun 2014
Consumers no longer think in terms of ‘channels’ when it comes to purchasing or researching a product or service, they simply expect to...
Blog
3rd Jun 2014
Guest post by Marc Whitwam, Content Manager at HGS UK Helpful agents with information at their fingertips are the key to winning customer...
Blog
21st May 2014
Despite the omni-channel world we now live in, there are still those who consider web self-service to be a second-rate customer support...
Blog
13th May 2014
Despite the omni-channel world we now live in, there are still those who consider web self-service to be a second-rate customer support...
Blog
6th May 2014
Despite the omni-channel world we now live in, there are still those who consider web self-service to be a second-rate customer support...
Blog
16th Apr 2014
Debunking the web self-service myths - Part 1 Surprisingly, despite the omni-channel world we now live in, there are still those who...
Blog
6th Mar 2014
In today’s omni-channel world, consumers now expect to be able to seamlessly move from one customer touch-point to another, receiving the...
Blog