Member Since: 20th Sep 2018
Damian is the CEO of Proto Partners. To help Australian organisations keep more of their brand promises, Proto Partners pioneered the introduction of Service Design to Australian business back in 2008.
Proto is considered Australia’s leading expert on Growth as a Service, Service Design and Innovation and Customer Experience Management. The Proto team have written extensively for Fast Thinking magazine and co-founded the Australian Service Design Network. Our keynotes, Service Design Intensives and consulting provide clear growth strategies for brands and organisations that want to successfully transform their customers experience and in doing so transform their organisations growth trajectory.
Now, with a growing team, Proto work with some of Australia’s largest organisations to help them understand their customers and then help design a superior service and customer experience.
12th Mar 2019
Brands have to shoulder a lot of responsibility for adding to customers' jobs and life admin rather than making it easier and quicker to “...Management
21st Nov 2018
What are the core capabilities of customer-centric organisations and what are the actionable elements of these capabilities? A question we...Loyalty