PV Kannan

Member Since: 17th Jan 2019

Bio

Founder/CEO of [24]7.ai, with a demonstrated history of creating well scaled profitable companies that have a strong purpose.

Strong business development professional skilled in Sales, Customer Service + Customer Acquisition Enterprise Software, Customer Relationship Management (CRM), Go-to-market Strategy, and Strategic Partnerships.

PV Kannan

CEO [24]7.ai

3rd Apr 2019

Can robots and AI help humans defeat bad customer service?

Now the hype around chatbots and AI has settled, how can we ensure that human and machine successfully combine for the betterment of...

Contact centres

1st Feb 2019

Three chatbot fails and what they teach us about customer service

Though they’ve come a long way in recent years, like their human counterparts, it's fair to say chatbots are still not perfect. Sometimes...

Channels

18th Jan 2019

10 developments we can expect from artificial intelligence

Early in 2018 I predicted that there would be a great shakeout in artificial intelligence , culling the herd of software companies claiming...

Technology

24th Oct 2018

When AI and emotion collide, consumers and brands win

For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions of customers. If you...

Technology

Can robots and AI help humans defeat bad customer service?

Three chatbot fails and what they teach us about customer service

10 developments we can expect from artificial intelligence

When AI and emotion collide, consumers and brands win

9 sample customer journey maps to learn from

How to uncover your brand's hidden customer value

How to reimagine your CX in a time of change

Latest resources