Member Since: 17th Jan 2019
Founder/CEO of 7.ai, with a demonstrated history of creating well scaled profitable companies that have a strong purpose.
Strong business development professional skilled in Sales, Customer Service + Customer Acquisition Enterprise Software, Customer Relationship Management (CRM), Go-to-market Strategy, and Strategic Partnerships.
3rd Apr 2019
Can robots and AI help humans defeat bad customer service?
Now the hype around chatbots and AI has settled, how can we ensure that human and machine successfully combine for the betterment of...Contact centres
1st Feb 2019
Three chatbot fails and what they teach us about customer service
Though they’ve come a long way in recent years, like their human counterparts, it's fair to say chatbots are still not perfect. Sometimes...Channels
18th Jan 2019
10 developments we can expect from artificial intelligence
Early in 2018 I predicted that there would be a great shakeout in artificial intelligence , culling the herd of software companies claiming...Technology
24th Oct 2018
When AI and emotion collide, consumers and brands win
For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions of customers. If you...Technology