LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryIndustry news
CX Leader of the Year
Blog
Subscribe to Newsletter
Rachel Williams
Rachel Williams
Member Since: 26th Nov 2020
LinkedIn
Website

Rachel is the Founder and CEO of The Experience Corporation. The company helps organisations of all sizes to create meaningful, profitable and wonderful customer experiences. This is done through online training programs, consulting and free resources.

Rachel has over 14 years of experience working in professional CX roles including a role at Santander bank and a 7 year career at The U.K's Financial Ombudsman Service. Rachel has created customer experience training programs for the NHS, non-profit organisations and a team of London Concierge staff. 

Rachel has been featured on CX Magazine and the Female Entrepreneur Association sharing her expertise on how to improve customer experience.  

 

Rachel Williams
Founder & CEO The Experience Corporation
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
16th Dec 2020

The role of complaint management in customer experience improvement

How good is your complaint management system? The Financial Conduct Authority (FCA) reported in the second half of 2019 that a staggering 6...
Management

Most read this week

Contact centres
20th Apr 2021

Live Q&A: Who is delivering modern enterprise CX?

by
Neil Davey
calabrio

Trending

Contact centres
20th Apr 2021

Live Q&A: Who is delivering modern enterprise CX?

by
Neil Davey
Technology
10th Oct 2000

Three new Oysters join management team

by
MyCustomer Newsdesk
Ecommerce
28th Aug 2014

Mobile commerce: Nine ways to improve your...

by
Neil Davey

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2021 Sift
Sift