Member Since: 26th Nov 2020
Rachel is the Founder and CEO of The Experience Corporation. The company helps organisations of all sizes to create meaningful, profitable and wonderful customer experiences. This is done through online training programs, consulting and free resources.
Rachel has over 14 years of experience working in professional CX roles including a role at Santander bank and a 7 year career at The U.K's Financial Ombudsman Service. Rachel has created customer experience training programs for the NHS, non-profit organisations and a team of London Concierge staff.
Rachel has been featured on CX Magazine and the Female Entrepreneur Association sharing her expertise on how to improve customer experience.
Founder & CEO The Experience Corporation
2nd Aug 2021
The latest UK Customer Satisfaction Index from the Institute of Customer Service is arguably one of the most telling since its inception,...Management
16th Dec 2020
How good is your complaint management system? The Financial Conduct Authority (FCA) reported in the second half of 2019 that a staggering 6...Management