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Rachel Fielding
Member Since: 28th Nov 2015
Rachel Fielding
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13th Feb 2012

Artesian receives £2m injection to drive social CRM aspirations

Cloud-based social CRM vendor Artesian Solutions has received a £2m cash injection from venture capitalist Octopus Investments as it looks...
CRM
13th Feb 2012

Groupon shifts from customer acquisition to retention to solve ills

Groupon has blamed rapid expansion into new markets for an unexpected loss in its first end of year results since going public last year...
Strategy
10th Feb 2012

New event brings social customer discussion to London

A new one-day event looking at the impact of the social customer on business strategies is coming to London next month. The proliferation...
Technology
10th Feb 2012

Deloitte announces Salesforce.com partnership

Consultancy Deloitte has entered into a formal partnership with enterprise Cloud Computing company Salesforce.com to implement its social...
Technology
9th Feb 2012

Microsoft and 24/7 team to power customer service with Big Data

Microsoft is planning a raft of applications and services that enable large businesses to anticipate consumer needs, simplify the consumer...
Data
9th Feb 2012

New tool promises real social media results for SMEs

A new launch is promising small businesses and not-for-profit organisations a full arsenal of tools to create success no matter what their...
Technology
8th Feb 2012

Microsoft unveils Dynamics CRM Mobile

The next Microsoft Dynamics CRM service update will include a new, Cloud-based, cross-platform, native mobile application, the software...
CRM
8th Feb 2012

New service promises to be music to the ears of retailers

A licence-free background music service claiming to be the first PRS free and PPL free digital music service in the UK is promising to save...
Sales performance
7th Feb 2012

InsideView launches sales intelligence tool in the UK

InsideView has started shipping a UK and Ireland edition of its sales intelligence product and has announced partnerships with eight...
Sales performance
6th Feb 2012

Twitter analytics tools would drive social investment

The introduction of analytics to Twitter brand pages will allow brands to optimise their campaigns more effectively and could result in...
Technology
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