Rachel Fielding
Member Since: 28th Nov 2015
6th Feb 2012
Service: "One strike and you're out" customers tell brands
UK businesses only have one chance to get it right when it comes to customer service, a new study of 2,000 UK consumers commissioned by...
Management
3rd Feb 2012
Companies eyeing the Cloud to improve business intelligence efforts
One in three organisations will move to the Cloud to enhance their business intelligence capabilities in the next 12 months, analyst...
Technology
3rd Feb 2012
Satmetrix marries NPS with sentiment for new social media measurement tool
Satmetrix has launched a range of new tools that it says make business sense of social media content and will change the way businesses...
Voice of the Customer
2nd Feb 2012
Salesforce.com makes analytics u-turn after customer pressure
Salesforce.com is to include analytics functionality in some versions of its CRM software after bowing to customer pressure and performing...
CRM
2nd Feb 2012
Etailers urged to cater for the big spending silver surfers
Online retailers that neglect the needs of older shoppers could be missing a trick, as new research shows that silver surfers are the UK’s...
Ecommerce
2nd Feb 2012
Customer satisfaction with mcommerce on the up
Customer satisfaction with mobile shopping is on the rise as the number of UK shoppers using their mobile devices to make purchases...
Ecommerce
31st Jan 2012
SDL completes acquisition of Alterian in customer experience crusade
SDL plc, a provider of Global Information Management (GIM) software, has completed its acquisition of Alterian plc in a move that the...
Engagement
31st Jan 2012
React.com launches free social analytics tool
Dutch company React.com has launched a free version of its online social analytics product. The software as a service (SaaS) platform for...
Voice of the Customer
30th Jan 2012
Retailers' privacy policies inadequate and unfriendly for customers
Four out of ten of the UK’s biggest online retailers fail basic customer friendliness tests when it comes to their privacy policies and don...
Ecommerce
30th Jan 2012
Email marketing boosted by rise in cross-channel campaigns
The rise of cross-channel marketing helped to fuel growth in email, propelling the UK market for email marketing platforms and services to...
Channels