Member Since: 12th Aug 2019
Rachel Lane is Founder of CXaaS a CX contract consultancy delivering senior executives into organisations to drive customer experience transformation and management.
Rachel has been working in the CX industry for 16 years across all verticals advising on best practices, operational excellence and value realisation.
19th Jul 2023
In the rapidly evolving experience engagement landscape, businesses rely heavily on software solutions to drive better customer outcomes,...Technology
12th Aug 2019
How agile is your customer experience programme and how can you identify the gaps to help you develop? When we talk about agile customer...Engagement