Rhys Fisher
Member Since: 27th Sep 2021
Staff Writer MyCustomer
29th Nov 2022
Brands and consumers clash over the metaverse
Despite still being in its infancy, a recent survey of the UK’s top 100 retailers shows that the metaverse is already prevalent within the...
Technology
21st Nov 2022
CX leaders desperate to overhaul outdated customer data strategies
Customer experience leaders are desperate to improve their strategic use of customer data, with many CX data programmes not fit for purpose...
Technology
14th Nov 2022
Customer trust tumbling amidst economic turmoil - how can brands respond?
A survey of UK-based consumers has revealed that customer trust is eroding due to the rising costs brought about by inflation. Conducted by...
Loyalty
8th Nov 2022
Service managers fearing winter of discontent as customer concerns grow
Customer service managers are bracing themselves for a harsh winter, with many believing the industry has reached a 'tipping point' with...
Management
3rd Nov 2022
Forrester's grim forecast for customer experience management in 2023
2023 looks to be a year of reckoning for CX programmes, with established and below-average brands alike set to encounter struggles as they...
Management
26th Oct 2022
CX Leader of the Year 2022: Four highly commended entries revealed!
Having assessed the applications from the 20 CX Leader of the Year finalists , our panel of expert judges were so impressed by the calibre...
Engagement
21st Oct 2022
Is location the next customer experience battleground?
As customer experience leaders continue to strive for ways to deliver more personalised experiences, new research indicates that location...
Technology
18th Oct 2022
90% of vulnerable consumers struggling to access customer service
Another day, another blow to the UK customer service industry. A new report details how existing services and protocols for vulnerable...
Contact centres
7th Oct 2022
New MyC research reveals consumers' top contact centre grievances
New research from MyCustomer has revealed that customer expectations of what constitutes a good contact centre service experience have...
Contact centres
7th Oct 2022
Retailers ignoring 42% of customer enquiries - report
Customer listening may be one of the tenets of CX, but few retailers are buying into it, according to the shocking findings of a new report...
Management