Rhys Fisher
Member Since: 27th Sep 2021
Deputy Editor MyCustomer
26th May 2023
Can collaborative support models combat swivel chair syndrome?
The report – Case Swarming: The Answer to Swivel Chair Syndrome? – shows how progressive companies are introducing collaborative support...
Technology
25th May 2023
WATCH NOW: How CX leaders can master uncertainty
Matt’s latest book - published earlier this year - is ‘Mastering Uncertainty: How Great Founders, Entrepreneurs and Business Leaders Thrive...
Voice of the Customer
24th May 2023
Meet MyCustomer's new editor
We are thrilled to introduce our new editor, Sabine Groven, who will be taking over the helm of MyCustomer from Neil Davey, our previous...
Loyalty
11th May 2023
CX consultancy use on the rise, in spite of 'The Big Con'
MyCustomer’s latest research has revealed a sharp increase in the number of customer experience leaders looking to consultants to help...
Management
4th May 2023
WATCH NOW: Customer experience management and the cost-of-living crisis - what you need to know
The cost of living has been soaring, hitting all customers hard, and vulnerable customers particularly so. So how can brands maintain...
Loyalty
24th Apr 2023
Will data and insight investments help CX leaders to calm ROI concerns?
While the findings of the latest MyCustomer survey of customer experience leaders reveals that organisational silos and company culture...
Strategy
21st Apr 2023
Online companies are hiding contact info - and harming customers
A study of 50 of the UK’s most popular online-only brands has revealed that many etailers are hiding or omitting important contact...
Channels
14th Apr 2023
Supply chains and product shortages: Customers want action not excuses
With food shortages exacerbating the cost-of-living crisis, almost half of UK consumers (47%) believe that businesses can be doing more to...
Voice of the Customer
31st Mar 2023
Unhealthy and disjointed digitisation is damaging customer support
It is increasingly clear that many digitisation efforts that began in the pandemic are "unhealthy" and "disjointed", according to new...
Technology
24th Mar 2023
Study reveals “appalling levels” of violence and abuse against service staff
The findings of a recent survey have revealed that violence and abuse against people working in retail has almost doubled on pre-pandemic...
Management