Rhys Fisher
Member Since: 27th Sep 2021
Staff Writer MyCustomer
27th Jan 2023
Customer feedback fury: Consumers convinced companies ignore comments
It turns out that ignorance might not be bliss after all. New research conducted by Emarsys has revealed that organisations are nowhere...
Loyalty
23rd Jan 2023
The self-service strategies of the world's best CX leaders
With the well-documented consumer shift to digital support channels in recent years, it’s unsurprising that revamping and reinvigorating...
Technology
12th Jan 2023
Is ChatGPT’s customer service potential worthy of the hype?
I don’t think it would be unfair to say that the majority of consumers have had fairly mixed customer service experiences with AI-powered...
Technology
4th Jan 2023
WhatsApp service interactions soaring as customers demand chat app support
Messaging apps became the fastest growing customer service channel in 2022, with WhatsApp being rapidly embraced by consumers for support...
Technology
20th Dec 2022
MyCustomer’s 10 most popular blog posts of 2022
What have our community of bloggers been writing about this year? Whereas the last couple of years, the content was dominated by the...
Engagement
16th Dec 2022
Professional predictions: What will CX look like in 2023?
As we approach the final few weeks of 2022, it isn’t too much of a stretch to suggest that most people won’t be sorry to see the back of it...
Strategy
9th Dec 2022
MyCustomer’s 10 most popular articles of 2022
The most-read lists on MyCustomer are very often a product of their time - whether it's social media customer service dominating...
Engagement
8th Dec 2022
MyCustomer partners with Ei Evolution Academy to propel CX careers
MyCustomer is proud to announce that it is partnering with Ei Evolution & its Academy to support the launch of a series of training...
Engagement
29th Nov 2022
Brands and consumers clash over the metaverse
Despite still being in its infancy, a recent survey of the UK’s top 100 retailers shows that the metaverse is already prevalent within the...
Technology
21st Nov 2022
CX leaders desperate to overhaul outdated customer data strategies
Customer experience leaders are desperate to improve their strategic use of customer data, with many CX data programmes not fit for purpose...
Technology