Rhys Fisher
Member Since: 27th Sep 2021
Deputy Editor MyCustomer
4th Aug 2023
Why have we stopped chatting with chatbots?
Despite the recent advancements in AI technology, customers appear to be turning their back on chatbots for their customer service needs...
Technology
28th Jul 2023
Customer expectation lessons from subscription services
A global consumer study has revealed precisely what customers expect from their subscription providers, with the findings shedding light on...
Management
14th Jul 2023
Disability Awareness Day: How inclusive are your CX offerings?
Inclusion is a universal human right, and there have been great strides taken by the business world in recent years to improve inclusivity...
Voice of the Customer
13th Jul 2023
Customer experience lessons from Wimbledon
With the most prestigious tournament on the tennis circuit drawing to a close, a dashboard has captured data from across the competition to...
Engagement
7th Jul 2023
Is inadequate online sizing technology driving customers away?
According to a recent study , the vast majority of UK consumers do not trust existing online sizing technology to accurately predict their...
Technology
23rd Jun 2023
Why are small businesses missing the boat on personalised CX?
A customer service report from FM Outsource has revealed that small businesses are failing to capitalise on personalised CX. The findings...
Voice of the Customer
8th Jun 2023
Saudi Arabia buys golf: Sportswashing vs social responsibility
Saudi Arabia's latest sporting venture has seen the governor of the Public Investment Fund (PIF) – the country’s sovereign wealth fund –...
Loyalty
26th May 2023
Can collaborative support models combat swivel chair syndrome?
The report – Case Swarming: The Answer to Swivel Chair Syndrome? – shows how progressive companies are introducing collaborative support...
Technology
25th May 2023
WATCH NOW: How CX leaders can master uncertainty
Matt’s latest book - published earlier this year - is ‘Mastering Uncertainty: How Great Founders, Entrepreneurs and Business Leaders Thrive...
Voice of the Customer
24th May 2023
Meet MyCustomer's new editor
We are thrilled to introduce our new editor, Sabine Groven, who will be taking over the helm of MyCustomer from Neil Davey, our previous...
Loyalty