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Rhys Fisher
rhys fisher
Member Since: 27th Sep 2021
Rhys Fisher
Staff Writer MyCustomer
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
27th Jan 2023

Customer feedback fury: Consumers convinced companies ignore comments

It turns out that ignorance might not be bliss after all. New research conducted by Emarsys has revealed that organisations are nowhere...
Loyalty
23rd Jan 2023

The self-service strategies of the world's best CX leaders

With the well-documented consumer shift to digital support channels in recent years, it’s unsurprising that revamping and reinvigorating...
Technology
12th Jan 2023

Is ChatGPT’s customer service potential worthy of the hype?

I don’t think it would be unfair to say that the majority of consumers have had fairly mixed customer service experiences with AI-powered...
Technology
4th Jan 2023

WhatsApp service interactions soaring as customers demand chat app support

Messaging apps became the fastest growing customer service channel in 2022, with WhatsApp being rapidly embraced by consumers for support...
Technology
20th Dec 2022

MyCustomer’s 10 most popular blog posts of 2022

What have our community of bloggers been writing about this year? Whereas the last couple of years, the content was dominated by the...
Engagement
16th Dec 2022

Professional predictions: What will CX look like in 2023?

As we approach the final few weeks of 2022, it isn’t too much of a stretch to suggest that most people won’t be sorry to see the back of it...
Strategy
9th Dec 2022

MyCustomer’s 10 most popular articles of 2022

The most-read lists on MyCustomer are very often a product of their time - whether it's social media customer service dominating...
Engagement
8th Dec 2022

MyCustomer partners with Ei Evolution Academy to propel CX careers

MyCustomer is proud to announce that it is partnering with Ei Evolution & its Academy to support the launch of a series of training...
Engagement
29th Nov 2022

Brands and consumers clash over the metaverse

Despite still being in its infancy, a recent survey of the UK’s top 100 retailers shows that the metaverse is already prevalent within the...
Technology
21st Nov 2022

CX leaders desperate to overhaul outdated customer data strategies

Customer experience leaders are desperate to improve their strategic use of customer data, with many CX data programmes not fit for purpose...
Technology
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Most read this week

Technology
31st Mar 2023

Disjointed digitisation damaging customer support

by
Rhys Fisher
Cartoon dog with a cone and bandaged leg

Trending

Technology
31st Mar 2023

Disjointed digitisation damaging customer support

by
Rhys Fisher
Voice of the Customer
29th Mar 2023

How Ticketmaster can improve customer experiences

by
Kerstin Young
Strategy
8th Feb 2012

CRM: What can Sainsbury’s tiger bread tale...

by
Natalie Steers
Any Answers comment Icon 2

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