Rhys Fisher
Member Since: 27th Sep 2021
Staff Writer MyCustomer
25th Jan 2022
Why it's the worst possible time for service staff burnout
New research reveals that the link between business performance and customer service is stronger than ever – so it's a particularly...
Contact centres
15th Dec 2021
MyCustomer's 10 most popular blog posts of 2021
Despite not being as prevalent an issue as the previous year, the effects of covid-19 are still being felt both directly and indirectly...
Engagement
8th Dec 2021
Lush leaves social media - is it the start of a brand exodus?
UK-based cosmetics company Lush has deactivated several of its major social media accounts , in a stand against the “damage that they’re (...
Technology
2nd Dec 2021
MyCustomer’s 10 most-read articles of 2021
As organisations have become more adept at working in the pandemic, we have seen a move away from the ‘how to cope with COVID’ pieces that...
Engagement
15th Nov 2021
How will checkout-free technology affect the future retail experience?
Tesco’s GetGo store in High Holborn, London may not be the first checkout-free shopping experience to hit the UK, but it is arguably the...
Technology
25th Oct 2021
Is CX technology the weak link in today's customer experience programmes?
While customer experience is viewed as a top priority by the majority of business decision-makers around the world, customer satisfaction...
Management
6th Oct 2021
CX is growing in corporate influence - so why are customers still dissatisfied?
The influence of customer experience management is growing within many organisations, with senior CX professionals being appointed and...
Voice of the Customer