Rhys Fisher
Member Since: 27th Sep 2021
Deputy Editor MyCustomer
30th Nov 2023
Podcast trends: Insights from customer experience tech leaders
Since launching MYC’D UP with Tech Leaders at the beginning of the year, we have been fortunate enough to pick the brains of professionals...
Technology
16th Nov 2023
Judges' Roundtable: What it takes to become a CX Leader of the Year
Following the announcement of the 2023 CX Leader of the Year winners and finalists, MyCustomer picked the brains of some of our most...
Engagement
2nd Nov 2023
Elizabeth Okomba wins CXLOTY 2023 Culture Award
Elizabeth Okomba became Deputy Director and Group Head of Customer Experience at NCBA Bank in September 2021. At that time, NCBA Bank was...
Engagement
2nd Nov 2023
Dinara Wagawatte scoops Insight Award for CXLOTY 2023
Dinara Wagawatte was appointed Head of CX Transformation, Analytics, and Adoption at Dialog Axiata in 2020. His primary role was to assess...
Voice of the Customer
2nd Nov 2023
Imdaad Naguib takes Technology Award at CXLOTY 2023
Mohamed Naguib Mohamed Imdaad has been instrumental as the General Manager of Digital Customer Experience and Omni Channel at Dialog Axiata...
Technology
9th Oct 2023
The three customer service technologies of the future
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028,...
Technology
4th Aug 2023
Why have we stopped chatting with chatbots?
Despite the recent advancements in AI technology, customers appear to be turning their back on chatbots for their customer service needs...
Technology
28th Jul 2023
Customer expectation lessons from subscription services
A global consumer study has revealed precisely what customers expect from their subscription providers, with the findings shedding light on...
Management
14th Jul 2023
Disability Awareness Day: How inclusive are your CX offerings?
Inclusion is a universal human right, and there have been great strides taken by the business world in recent years to improve inclusivity...
Voice of the Customer
13th Jul 2023
Customer experience lessons from Wimbledon
With the most prestigious tournament on the tennis circuit drawing to a close, a dashboard has captured data from across the competition to...
Engagement