Ricardo Saltz Gulko
Member Since: 4th Dec 2019
I am a global executive and strategic consultant for medium and large global technology organizations focused on Customer and Employee Experience, Transformations, Services, and delivery.
A customer-centric, transformational leader has enhanced customer-centricity, employee, customer experience, and data-driven services programs globally. An enterprise technology industry expert. That led digital transformation, digital design, and experiences.
— Bottom line. I help companies generate better experiences, transformation, renewals, adoption, loyalty, growth, and revenue.
• Strategic innovator, organizational culture transformation
• Enhance services delivery offerings and customer experience
• Generated $170 million annual revenue.
• Improved ARR growth by 230% by leveraging cloud, on-premise services, and multidisciplinary solutions.
• Led data-driven adoption, VOC and VOE, insights analyses.
• Recognizes and designs new services offerings and opportunities.
• Certified PMI, Agile, CCXP
• Fluently speaks English, Spanish, Portuguese, German* and Hebrew. Holds an MBA of J.L. Kellogg Graduate School, Northwestern University, Evanston, IL USA, with an engineering background in
Information Systems & Industrial Engineering.
Additional Strategic expertise:
★ Experience Product Perception and Design.
★ Global Keynote Speaker.
★ P&L Management
★ Social Digital Strategist
I am the European Customer Experience Organization ( https://ecxo.org/ ), the European Association founder, a hands-on practitioner, a thought leader, and a keynote speaker.
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Managing Director Eglobalis Customer Experience - Information - Insight - Innovation, we Design new Perspectives and Perceptions
10th Dec 2021
This list adapted from a piece that originally appeared on the Eglobalis website . These last two years were challenging for all of us...Engagement
24th Jun 2021
We are now experiencing a reset – especially in technology sector, which experienced improvements over the last year in much the same way...Engagement
30th Apr 2021
Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may...Loyalty
23rd Feb 2021
Customer experience can be challenging unless you have the right resonation with customers, users and employees. Experience design and...Loyalty
18th Jan 2021
Organisations and leaders are currently able to pick and choose from hundreds of artificial intelligence (AI) platforms and enterprise...Channels
21st Dec 2020
The following is our comprehensive 2020/21 ‘’quarantine’’ list of best readings about customer and employee experience, customer success,...Engagement
15th Dec 2020
Consumer and employee sentiment and loyalty vary across multiple cultures and are impacted by personal situations, country situations,...Loyalty
18th Nov 2020
I recently read a thought-provoking article from BCG that said there is often a great discrepancy between a company’s self-perceptions vs...Voice of the Customer
1st Oct 2020
Professional Services (PS), consulting, customer sucess and any ‘’business to business’’ interaction – in the enterprise technology...Engagement
10th Sep 2020
Although there is often a negative perception when it comes to receiving criticism, the truth is quite different. It can be a very positive...Voice of the Customer