LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Ricardo Saltz Gulko
ricardo
Member Since: 4th Dec 2019
Facebook
Twitter
LinkedIn
Website

I am a global executive and strategic consultant for medium and large global technology organizations focused on Customer and Employee Experience, Transformations, Services, and delivery.
A customer-centric, transformational leader has enhanced customer-centricity, employee, customer experience, and data-driven services programs globally. An enterprise technology industry expert. That led digital transformation, digital design, and experiences.
 — Bottom line. I help companies generate better experiences, transformation, renewals, adoption, loyalty, growth, and revenue.
 • Strategic innovator, organizational culture transformation
 • Enhance services delivery offerings and customer experience
 • Generated $170 million annual revenue.
 • Improved ARR growth by 230% by leveraging cloud, on-premise services, and multidisciplinary solutions.
 • Led data-driven adoption, VOC and VOE, insights analyses.
 • Recognizes and designs new services offerings and opportunities.
 • Certified PMI, Agile, CCXP
 • Fluently speaks English, Spanish, Portuguese, German* and Hebrew. Holds an MBA of J.L. Kellogg Graduate School, Northwestern University, Evanston, IL USA, with an engineering background in
  Information Systems & Industrial Engineering.
Additional Strategic expertise:
 ★ Experience Product Perception and Design.
 ★ Global Keynote Speaker.  
 ★ P&L Management
 ★ Social Digital Strategist
 
I am the European Customer Experience Organization ( https://ecxo.org/ ), the European Association founder, a hands-on practitioner, a thought leader,  and a keynote speaker.
Connect with Ricardo on Twitter, LinkedIn, and Facebook

Ricardo Saltz Gulko
Managing Director Eglobalis Customer Experience - Information - Insight - Innovation, we Design new Perspectives and Perceptions
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
5th Sep 2023

Harnessing real-time data for improved customer experience understanding

In a recent article, we talked about the widening gap in Europe in customer experience maturity . In this piece, we thought it would be...
Data
5th Jul 2023

Designing a differentiated B2B experience – a 22 step challenge

CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B companies create meaningful differences in saturated...
Management
24th May 2023

Why you need to be providing a global customer experience

CX maturity models in Europe vary from country to country. Some have barely started or are still in the early stages of development. Others...
Voice of the Customer
18th May 2023

Why CCO and CDO collaboration is vital for CX success

Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the chief customer...
Management
13th Apr 2023

The pathway to B2B customer experience maturity - a step-by-step guide to CX success

All businesses want to ensure that the maturity of their customer experience programmes continues to develop - regardless of whether they...
Engagement
23rd Nov 2022

The best customer experience, data and design books of 2022

During the last six years, I have read a LOT of books - and every year I’ve compiled a list of the best of them for you. Here are the top...
Engagement
10th Dec 2021

What were the best customer experience and design books in 2021?

This list adapted from a piece that originally appeared on the Eglobalis website . These last two years were challenging for all of us...
Engagement
24th Jun 2021

10 ways to improve CX by reducing customer complexity

We are now experiencing a reset – especially in technology sector, which experienced improvements over the last year in much the same way...
Engagement
30th Apr 2021

How to improve your supply chain experience management to benefit customer experiences

Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may...
Loyalty
23rd Feb 2021

A pragmatist's guide to digital customer experience experimentation

Customer experience can be challenging unless you have the right resonation with customers, users and employees. Experience design and...
Loyalty
  • Show more

Most read this week

Strategy
29th Aug 2004

Web Services Examples for CRMOndemand

by
MyCustomer Newsdesk
Any Answers comment Icon 2
MyCustomer.com

Trending

Strategy
29th Aug 2004

Web Services Examples for CRMOndemand

by
MyCustomer Newsdesk
Any Answers comment Icon 2
Strategy
1st Sep 2004

Greater use of business IT intelligence

by
MyCustomer Newsdesk
Any Answers comment Icon 1
Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift