Ricardo Saltz Gulko
Member Since: 4th Dec 2019
I am a global executive and strategic consultant for medium and large global technology organizations focused on Customer and Employee Experience, Transformations, Services, and delivery.
A customer-centric, transformational leader has enhanced customer-centricity, employee, customer experience, and data-driven services programs globally. An enterprise technology industry expert. That led digital transformation, digital design, and experiences.
— Bottom line. I help companies generate better experiences, transformation, renewals, adoption, loyalty, growth, and revenue.
• Strategic innovator, organizational culture transformation
• Enhance services delivery offerings and customer experience
• Generated $170 million annual revenue.
• Improved ARR growth by 230% by leveraging cloud, on-premise services, and multidisciplinary solutions.
• Led data-driven adoption, VOC and VOE, insights analyses.
• Recognizes and designs new services offerings and opportunities.
• Certified PMI, Agile, CCXP
• Fluently speaks English, Spanish, Portuguese, German* and Hebrew. Holds an MBA of J.L. Kellogg Graduate School, Northwestern University, Evanston, IL USA, with an engineering background in
Information Systems & Industrial Engineering.
Additional Strategic expertise:
★ Experience Product Perception and Design.
★ Global Keynote Speaker.
★ P&L Management
★ Social Digital Strategist
I am the European Customer Experience Organization ( https://ecxo.org/ ), the European Association founder, a hands-on practitioner, a thought leader, and a keynote speaker.
Connect with Ricardo on Twitter, LinkedIn, and Facebook
Managing Director Eglobalis Customer Experience - Information - Insight - Innovation, we Design new Perspectives and Perceptions
23rd Nov 2022
The best customer experience, data and design books of 2022
During the last six years, I have read a LOT of books - and every year I’ve compiled a list of the best of them for you. Here are the top...Engagement
10th Dec 2021
What were the best customer experience and design books in 2021?
This list adapted from a piece that originally appeared on the Eglobalis website . These last two years were challenging for all of us...Engagement
24th Jun 2021
10 ways to improve CX by reducing customer complexity
We are now experiencing a reset – especially in technology sector, which experienced improvements over the last year in much the same way...Engagement
30th Apr 2021
How to improve your supply chain experience management to benefit customer experiences
Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may...Loyalty
23rd Feb 2021
A pragmatist's guide to digital customer experience experimentation
Customer experience can be challenging unless you have the right resonation with customers, users and employees. Experience design and...Loyalty
18th Jan 2021
When AI can cause more CX harm than good - and how to reduce the risk
Organisations and leaders are currently able to pick and choose from hundreds of artificial intelligence (AI) platforms and enterprise...Channels
21st Dec 2020
The 18 best customer & employee experience books everyone should read
The following is our comprehensive 2020/21 ‘’quarantine’’ list of best readings about customer and employee experience, customer success,...Engagement
15th Dec 2020
Why loyalty and sentiment will be the biggest challenges for brands in 2021
Consumer and employee sentiment and loyalty vary across multiple cultures and are impacted by personal situations, country situations,...Loyalty
18th Nov 2020
How to avoid the damaging problem of customer experience dissonance
I recently read a thought-provoking article from BCG that said there is often a great discrepancy between a company’s self-perceptions vs...Voice of the Customer
1st Oct 2020
How to align professional services with customer experience management
Professional Services (PS), consulting, customer sucess and any ‘’business to business’’ interaction – in the enterprise technology...Engagement