Ricardo Saltz Gulko

Member Since: 4th Dec 2019
I am a global executive and strategic consultant for medium and large global technology organizations focused on Customer and Employee Experience, Transformations, Services, and delivery.
A customer-centric, transformational leader has enhanced customer-centricity, employee, customer experience, and data-driven services programs globally. An enterprise technology industry expert. That led digital transformation, digital design, and experiences.
— Bottom line. I help companies generate better experiences, transformation, renewals, adoption, loyalty, growth, and revenue.
• Strategic innovator, organizational culture transformation
• Enhance services delivery offerings and customer experience
• Generated $170 million annual revenue.
• Improved ARR growth by 230% by leveraging cloud, on-premise services, and multidisciplinary solutions.
• Led data-driven adoption, VOC and VOE, insights analyses.
• Recognizes and designs new services offerings and opportunities.
• Certified PMI, Agile, CCXP
• Fluently speaks English, Spanish, Portuguese, German* and Hebrew. Holds an MBA of J.L. Kellogg Graduate School, Northwestern University, Evanston, IL USA, with an engineering background in
Information Systems & Industrial Engineering.
Additional Strategic expertise:
★ Experience Product Perception and Design.
★ Global Keynote Speaker.
★ P&L Management
★ Social Digital Strategist
I am the European Customer Experience Organization ( https://ecxo.org/ ), the European Association founder, a hands-on practitioner, a thought leader, and a keynote speaker.
Connect with Ricardo on Twitter, LinkedIn, and Facebook
Managing Director Eglobalis Customer Experience - Information - Insight - Innovation, we Design new Perspectives and Perceptions
5th Sep 2023
Harnessing real-time data for improved customer experience understanding
In a recent article, we talked about the widening gap in Europe in customer experience maturity . In this piece, we thought it would be...
Data
5th Jul 2023
Designing a differentiated B2B experience – a 22 step challenge
CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B companies create meaningful differences in saturated...
Management
24th May 2023
Why you need to be providing a global customer experience
CX maturity models in Europe vary from country to country. Some have barely started or are still in the early stages of development. Others...
Voice of the Customer
18th May 2023
Why CCO and CDO collaboration is vital for CX success
Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the chief customer...
Management
13th Apr 2023
The pathway to B2B customer experience maturity - a step-by-step guide to CX success
All businesses want to ensure that the maturity of their customer experience programmes continues to develop - regardless of whether they...
Engagement
23rd Nov 2022
The best customer experience, data and design books of 2022
During the last six years, I have read a LOT of books - and every year I’ve compiled a list of the best of them for you. Here are the top...
Engagement
10th Dec 2021
What were the best customer experience and design books in 2021?
This list adapted from a piece that originally appeared on the Eglobalis website . These last two years were challenging for all of us...
Engagement
24th Jun 2021
10 ways to improve CX by reducing customer complexity
We are now experiencing a reset – especially in technology sector, which experienced improvements over the last year in much the same way...
Engagement
30th Apr 2021
How to improve your supply chain experience management to benefit customer experiences
Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may...
Loyalty
23rd Feb 2021
A pragmatist's guide to digital customer experience experimentation
Customer experience can be challenging unless you have the right resonation with customers, users and employees. Experience design and...
Loyalty