Ricardo Saltz Gulko

Member Since: 4th Dec 2019
I am a global executive and strategic consultant for medium and large global technology organizations focused on Customer and Employee Experience, Transformations, Services, and delivery.
A customer-centric, transformational leader has enhanced customer-centricity, employee, customer experience, and data-driven services programs globally. An enterprise technology industry expert. That led digital transformation, digital design, and experiences.
— Bottom line. I help companies generate better experiences, transformation, renewals, adoption, loyalty, growth, and revenue.
• Strategic innovator, organizational culture transformation
• Enhance services delivery offerings and customer experience
• Generated $170 million annual revenue.
• Improved ARR growth by 230% by leveraging cloud, on-premise services, and multidisciplinary solutions.
• Led data-driven adoption, VOC and VOE, insights analyses.
• Recognizes and designs new services offerings and opportunities.
• Certified PMI, Agile, CCXP
• Fluently speaks English, Spanish, Portuguese, German* and Hebrew. Holds an MBA of J.L. Kellogg Graduate School, Northwestern University, Evanston, IL USA, with an engineering background in
Information Systems & Industrial Engineering.
Additional Strategic expertise:
★ Experience Product Perception and Design.
★ Global Keynote Speaker.
★ P&L Management
★ Social Digital Strategist
I am the European Customer Experience Organization ( https://ecxo.org/ ), the European Association founder, a hands-on practitioner, a thought leader, and a keynote speaker.
Connect with Ricardo on Twitter, LinkedIn, and Facebook
Managing Director Eglobalis Customer Experience - Information - Insight - Innovation, we Design new Perspectives and Perceptions
18th Jan 2021
When AI can cause more CX harm than good - and how to reduce the risk
Organisations and leaders are currently able to pick and choose from hundreds of artificial intelligence (AI) platforms and enterprise...
Channels
21st Dec 2020
The 18 best customer & employee experience books everyone should read
The following is our comprehensive 2020/21 ‘’quarantine’’ list of best readings about customer and employee experience, customer success,...
Engagement
15th Dec 2020
Why loyalty and sentiment will be the biggest challenges for brands in 2021
Consumer and employee sentiment and loyalty vary across multiple cultures and are impacted by personal situations, country situations,...
Loyalty
18th Nov 2020
How to avoid the damaging problem of customer experience dissonance
I recently read a thought-provoking article from BCG that said there is often a great discrepancy between a company’s self-perceptions vs...
Voice of the Customer
1st Oct 2020
How to align professional services with customer experience management
Professional Services (PS), consulting, customer sucess and any ‘’business to business’’ interaction – in the enterprise technology...
Engagement
10th Sep 2020
Stop focusing on NPS and concentrate on employee/customer criticism
Although there is often a negative perception when it comes to receiving criticism, the truth is quite different. It can be a very positive...
Voice of the Customer
13th Jul 2020
How six principles of organisational adaptiveness can provide CX resilience
When the pandemic started, many companies struggled. Almost overnight their employees and customer interactions were rendered obsolete, and...
Management