I am a global executive and strategic consultant for medium and large global technology organizations focused on Customer and Employee Experience, Transformations, Services, and delivery.
A customer-centric, transformational leader has enhanced customer-centricity, employee, customer experience, and data-driven services programs globally. An enterprise technology industry expert. That led digital transformation, digital design, and experiences.
 — Bottom line. I help companies generate better experiences, transformation, renewals, adoption, loyalty, growth, and revenue.
 • Strategic innovator, organizational culture transformation
 • Enhance services delivery offerings and customer experience
 • Generated $170 million annual revenue.
 • Improved ARR growth by 230% by leveraging cloud, on-premise services, and multidisciplinary solutions.
 • Led data-driven adoption, VOC and VOE, insights analyses.
 • Recognizes and designs new services offerings and opportunities.
 • Certified PMI, Agile, CCXP
 • Fluently speaks English, Spanish, Portuguese, German* and Hebrew. Holds an MBA of J.L. Kellogg Graduate School, Northwestern University, Evanston, IL USA, with an engineering background in
  Information Systems & Industrial Engineering.
Additional Strategic expertise:
 ★ Experience Product Perception and Design.
 ★ Global Keynote Speaker.  
 ★ P&L Management
 ★ Social Digital Strategist
 
I am the European Customer Experience Organization ( https://ecxo.org/ ), the European Association founder, a hands-on practitioner, a thought leader,  and a keynote speaker.
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