Richard Hearne
Member Since: 28th Nov 2015
22nd Dec 2014
How to ensure you hire truly customer-centric service reps
As the ‘Big Six’ energy companies get blasted from every corner for their recent customer service records, and customers increasingly...
Management
10th Oct 2014
16 complaints that reveal why energy companies are losing customers
The Big Six energy companies have had a tough time of late: Npower has lost 62,000 customers this year, EDF has been ordered to pay £3...
Management