Rita Balgeman is a Senior Research Manager in the Diversified Sector at MaritzCX. Rita works across teams to design, implement, and report on both CX and custom research programs. Rita ensures the program meets the client’s business objectives and uncovers insights into their key issues while maintaining a focus on research best practices. Rita has a M.A. in Social Sciences from the University of Chicago, and a B.A. from Valparaiso University in History, Political Science, and Secondary Education.