LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Richard Snow
Member Since: 8th Feb 2007
Richard Snow
VP & Research Director Ventana Research
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
11th Jun 2009

Firms slow to adopt customer analytics tools

Good customer data is an essential part of CRM but while there are some increasingly sophisticated customer-related and contact centre...
Data

Most read this week

Ecommerce
15th Dec 2015

The good, the bad and the ugly this Christmas

by
Darren Young
Any Answers comment Icon 3
Cowboy

Trending

Voice of the Customer
29th Mar 2023

How Ticketmaster can improve customer experiences

by
Kerstin Young
Ecommerce
15th Dec 2015

The good, the bad and the ugly this Christmas

by
Darren Young
Any Answers comment Icon 3
Loyalty
30th Aug 2019

Five must-read books to improve your CX skills

by
Jeanne Bliss
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift