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CMOs ignoring IT despite customer consequences
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4 common mistakes made by customer insight leaders
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Resources
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CX Leader of the Year
Rob Crutchington
Encoded
Member Since: 10th Jul 2015
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Rob Crutchington
Managing Director Encoded
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31st Jul 2019
GDPR - What happens next?
3 Steps to contact centre compliance Contact centres are challenging places. There is certainly plenty to think about with the rising cost...
Blog
23rd Apr 2019
Contact centre payments – going mobile
Over recent years there has been a huge increase in the number of smartphone users, apps downloaded and mobile transactions, presenting new...
Blog
