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Rob Crutchington
Encoded
Member Since: 10th Jul 2015
Blogger
Rob Crutchington
Managing Director Encoded
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8th Oct 2020
Shifting liability for fraud from merchants
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer...
Blog
11th Jun 2020
3 reasons why IVR payments still matter
As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR. IVR or...
Blog
26th Feb 2020
Declined codes – 3 ways to improve acceptance
Understanding more about declined transaction codes could make a difference to your bottom line. For all businesses managing cash flow is a...
Blog
31st Jul 2019
GDPR - What happens next?
3 Steps to contact centre compliance Contact centres are challenging places. There is certainly plenty to think about with the rising cost...
Blog
23rd Apr 2019
Contact centre payments – going mobile
Over recent years there has been a huge increase in the number of smartphone users, apps downloaded and mobile transactions, presenting new...
Blog
