Member Since: 12th Oct 2020
Rob is CEO of Opinyin, a company who has developed a unique AI-powered customer satisfaction survey that reads all the feedback for you and automatically turns it into more accurate scores and enhanced insight. The company's mission is to use its patented technology to democratise AI by making it an affordable option for businesses of all sizes.
5th Feb 2021
You have probably heard of the Stop, Start, Continue, Change model before, but if you haven't, it's a useful and straightforward way of...Blog
13th Oct 2020
It is well accepted that to understand your customer satisfaction scores, you also need to investigate the drivers behind them. These can...Blog