Rob Curran
Member Since: 1st Sep 2017
6th Dec 2017
CX in retail: What's hype, what's hot, what's not
There's no nice way to say this - a bricks and mortar shopping trip can often be a stressful experience. Technology has long been touted as...
Engagement
12th Sep 2017
What does John Lewis' search for a brand experience manager mean for retail?
These are testing times for bricks-and-mortar retailers in the UK; the post-referendum deflation of the pound, rising inflation and threats...
Engagement