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Robert C Johnson
CEO Robert C. Johnson
Member Since: 25th Oct 2016
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Robert C. Johnson is the co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert’s industry experience as a business leader and a customer inspired him to create TeamSupport to give Support Desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.

Prior to founding TeamSupport, Robert was President and CEO of Sundance Digital, one of the world’s leading providers of automation software to television and cable broadcasters. The company was sold in 2006 to Avid Technology (Nasdaq: AVID).

Robert C Johnson
CEO and Co-Founder TeamSupport
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19th Mar 2019

How to alleviate churn with customer success

The concept of “customer churn”, or a customer leaving your business, is as old as commerce itself. In free market societies, customers...
Blog
18th Dec 2018

Is customer support making you sick?

We’ve all been there as customers — you need help with a product or service and reach out to customer support. After keying in a lengthy...
Blog
3rd Jul 2018

B2B customer success is the new customer service

Over the years, many people have subconsciously developed a negative association with the term “customer service”. Flashbacks to the turn...
Blog
12th Mar 2018

4 tips for building a B2B customer support team

Building a great customer support team isn’t easy and it doesn’t happen overnight. Especially if it’s your first time making a team on your...
Blog
30th Oct 2017

The customer journey: An unbroken circle

Acquiring new customers is expensive. The exact cost depends on how much you spend on marketing and sales, but since customers are the...
Blog
8th Aug 2017

Why B2B Customer Support is a No Brainer

In a world of limited budgets and demanding customers, we sometimes need to make tough decisions as a company. Do I invest more in my...
Blog
28th Jul 2017

4 tips to train your B2B customer support team

Like any career, receiving the right training is directly related to success. This is especially true in the niche B2B (business-to-...
Blog
16th May 2017

B2B company culture and customer service

People connect with one another based on shared values and beliefs, from business partnerships to marriage to acts of patriotism. In...
Blog
1st Mar 2017

6 solutions for bad customer service situations

We’d like to think every interaction with our customers is amazing. We’re helpful, concise, affable, and always get high praise from candid...
Blog
25th Jan 2017

8 real world B2B customer service lessons

Many of our daily interactions and situations have an array of complex psychological layers that we’ve grown so accustomed to, we don’t...
Blog
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