Member Since: 25th Oct 2016
Blogger
Robert C. Johnson is the co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert’s industry experience as a business leader and a customer inspired him to create TeamSupport to give Support Desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Prior to founding TeamSupport, Robert was President and CEO of Sundance Digital, one of the world’s leading providers of automation software to television and cable broadcasters. The company was sold in 2006 to Avid Technology (Nasdaq: AVID).
CEO and Co-Founder
TeamSupport
3rd Jul 2018
Over the years, many people have subconsciously developed a negative association with the term “customer service”. Flashbacks to the turn...
Blog
12th Mar 2018
Building a great customer support team isn’t easy and it doesn’t happen overnight. Especially if it’s your first time making a team on your...
Blog
30th Oct 2017
Acquiring new customers is expensive. The exact cost depends on how much you spend on marketing and sales, but since customers are the...
Blog
8th Aug 2017
In a world of limited budgets and demanding customers, we sometimes need to make tough decisions as a company. Do I invest more in my...
Blog
28th Jul 2017
Like any career, receiving the right training is directly related to success. This is especially true in the niche B2B (business-to-...
Blog
16th May 2017
People connect with one another based on shared values and beliefs, from business partnerships to marriage to acts of patriotism. In...
Blog
1st Mar 2017
We’d like to think every interaction with our customers is amazing. We’re helpful, concise, affable, and always get high praise from candid...
Blog
25th Jan 2017
Many of our daily interactions and situations have an array of complex psychological layers that we’ve grown so accustomed to, we don’t...
Blog
3rd Jan 2017
Getting a new customer is always more expensive than retaining one, especially for B2B (Business to Business) companies. For B2B companies...
Blog
28th Nov 2016
The word “silo” is just one of those words in business you don’t want to hear. Regardless of your industry, it means communication is...
Blog