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Rodney Kuhn
Member Since: 15th Oct 2012
Rodney Kuhn
Chairman Envision
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12th Oct 2012

Robots need not apply: The three secrets to high performance call centre staff

Rodney Kuhn outlines three steps to creating adaptable agents in your call centre. The contact centre can be converted from a cost centre...
Contact centres
20th Aug 2012

Social agent workflow: Fitting social media into the contact centre

Rodney Kuhn outlines how contact centre agents must make the transition from telephones to the world of social media. Contact centre agents...
Contact centres

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