Member Since: 11th Dec 2014
A customer experience evangelist, I help companies identify and make the best use of their key performance indicators and generate insights to improve their customer experience.
Currently I am working with Axtria Inc. as Senior Associate consulting Fortune 500 global firms across industries to monetize value from Analytics by analyzing information, deriving actionable insights and delivering sustained impact through operationalization of Analytics.
When I am not generating data driven insights I can be found enjoying Dance and Dramatics and a quick play of Tennis.
Senior Associate Axtria Inc
7th Jun 2016
We are living in a digital era where customer is the king. Many businesses have embraced this new realm and have started interacting with...Blog
29th Jun 2015
What’s in a packaging? According to a study conducted by Dotcom Distribution, a logistics solution provider, there is more to it than just...Blog
10th Apr 2015
/ˈkəstəmər/ - Oxford describes customer as a person of a specified kind that one has to deal with. 2014 was the year of the customer, the...Blog
6th Feb 2015
“You don’t earn loyalty in a day, you earn loyalty day by day” – Jeffrey Gitomer One of the toughest challenges for corporates in the...Blog
9th Jan 2015
A few years ago, with the rise of social media, many organisations thought that social media was the Holy Grail in marketing. Social media...Blog
9th Jan 2015
The way customers interact with brands has drastically changed over the past few years. In the words of Forbes contributor Brian Walker, "...Blog
7th Jan 2015
“A hair in the head is worth two in the brush.” – Oliver Herford Great customer experience can come from anywhere. A barber shop would seem...Blog
6th Jan 2015
Imagine a life without Facebook? For many it’s hard to believe. But on February 4th, 2014 Facebook completed 10 years since a Harvard...Blog
4th Jan 2015
“There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money...Blog