LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Ron Kaufman
Member Since: 26th Aug 2010
Ron Kaufman
Chief Executive Officer UP Your Service!
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
25th Aug 2010

How to build a better customer service culture in your business

A strong service culture leads to sustained improvements to customer experience, and a sustainable competitive advantage for organisations...
Management

Most read this week

Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1
Contact centre agent

Trending

Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1
Strategy
3rd Aug 2015

Psychological study: Online ad overkill dangerous

by
Chris Ward
Voice of the Customer
28th Nov 2013

US consumers more likely to complain about...

by
Natalie Steers

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift