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Ryan Lester
Ryan Lester
Member Since: 31st Oct 2019
Blogger
Ryan Lester
Senior Director, Customer Experience Technologies LogMeIn
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26th Aug 2020

Creating a better banking experience

At a time when everyone is more connected than ever with smartphones and virtual assistants like Alexa and Google Assistant, people have...
Blog
10th Jun 2020

Predictions for post-COVID-19 customer service

Whilst we are still in the midst of a global pandemic, it’s already apparent that we will be living in a very different world post—COVID-19...
Blog
16th Apr 2020

AI: The next evolution of personal touch

Artificial intelligence has gone from being a complex technology that was only accessible to computer and data scientists to now playing a...
Blog
25th Mar 2020

Creating a 24/7 concierge customer experience

One of the biggest challenges for retailers is not getting customers, but keeping them. Loyal brand ambassadors are the backbone of growth...
Blog
31st Jan 2020

What bots can learn from customer service agents

Technology is one of the few things in life we expect to just work. This is especially true when it comes to artificial intelligence (AI),...
Blog
20th Dec 2019

Frustration on the customer service frontline

Today's frontline employees are facing a Catch-22 as their organisations continue to push them to their limits to improve customer...
Blog
5th Dec 2019

The SME advantage: show your human side

It can be hard being a small business today. How does one compete with industry powerhouses that offer millions of stock keeping units and...
Blog
21st Nov 2019

2020 Predictions - Lazy bots & failed voice AI

2019 is wrapping up and now is the time when we look ahead to 2020 to see what’s instore for the world of customer experience. At a first...
Blog
1st Nov 2019

Quitting sex preferable to calling service - study

The preferences and demands of the modern consumer can be hard to predict. One thing that most seem to agree on, however, is that calling...
Blog

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