Ryan Lester
Member Since: 31st Oct 2019
Blogger
Senior Director, Customer Experience Technologies LogMeIn
26th Aug 2020
At a time when everyone is more connected than ever with smartphones and virtual assistants like Alexa and Google Assistant, people have...
Blog
10th Jun 2020
Whilst we are still in the midst of a global pandemic, it’s already apparent that we will be living in a very different world post—COVID-19...
Blog
16th Apr 2020
Artificial intelligence has gone from being a complex technology that was only accessible to computer and data scientists to now playing a...
Blog
25th Mar 2020
One of the biggest challenges for retailers is not getting customers, but keeping them. Loyal brand ambassadors are the backbone of growth...
Blog
31st Jan 2020
Technology is one of the few things in life we expect to just work. This is especially true when it comes to artificial intelligence (AI),...
Blog
20th Dec 2019
Today's frontline employees are facing a Catch-22 as their organisations continue to push them to their limits to improve customer...
Blog
5th Dec 2019
It can be hard being a small business today. How does one compete with industry powerhouses that offer millions of stock keeping units and...
Blog
21st Nov 2019
2019 is wrapping up and now is the time when we look ahead to 2020 to see what’s instore for the world of customer experience. At a first...
Blog
1st Nov 2019
The preferences and demands of the modern consumer can be hard to predict. One thing that most seem to agree on, however, is that calling...
Blog