LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Samantha Conyers
Samantha Conyers
Member Since: 17th Nov 2022
LinkedIn
Samantha Conyers
Chief Experience Officer exco
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
6th Dec 2022

CX was never about just fighting fires

Great experiences don't just happen and they certainly don't happen easily... I've been in this field for over 10 years, and it changes,...
Engagement

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Contact centres
28th May 2020

Four best practices for the future contact centre

by
Chris Ward
Any Answers comment Icon 1
Management
21st Jun 2021

How much autonomy should service staff have?

by
Chris Ward
Any Answers comment Icon 3

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift