LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryIndustry news
CX Leader of the Year
Blog
Subscribe to Newsletter
Samantha Skey
Member Since: 28th Nov 2015
Samantha Skey
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
20th Jul 2009

Getting closer to customers with private online communities

Brands are realising the potential of public social networking communities, such as Twitter and Facebook, for closer interaction with...
CRM

Most read this week

How to get your new boss to buy into CX

Engagement
20th Jan 2021
Uncle Sam

Trending

How to get your new boss to buy into CX

Engagement
20th Jan 2021

MyC report: How COVID is influencing CX strategies

Engagement
18th Jan 2021

9 sample customer journey maps to learn from

Engagement
30th Jul 2018

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2021 Sift
Sift