Co-browsing is one of the best customer-centric technology. It helps business to solve issues, problems without knowing much knowledge. With co-browsing, you can explain customer about your product or service, give a demo or even solve the problem in real-time.
Take a look at our Acquire co-browsing https://acquire.io/co-browsing/

I think an organization needs customer-centric technology to overcome these problems. Providing satisfactory customer service is not an easy job, it required lots of dedication, efforts, and resources. Implementing customer-centric technology like pro-active chat, co-browsing can fill this gap. You could check
https://acquire.io/blog/co-browsing-best-customer-centric-technology