Member Since: 3rd Dec 2009
I invented the PIG Strategy which was first licensed in the Netherlands and Belgium, and run the World's 1st CX Certification workshop for 60 times in 19 international cities - Amsterdam, Barcelona, Brussels, Copenhagen, Frankfurt, Milan, London, Paris, Istanbul, Dubai, Johannesburg, Shanghai, Bangkok, Hong Kong, Singapore, Sydney, Los Angeles, San Francisco and Toronto - with participants from 68 countries across six continents.
Our next CX workshop will be held in Frankfurt on October 22-23. Visit Global CEM to know more.
My book PIG Strategy is exclusively available at Global CEM.