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Sandra Thompson
Sandra Thompson
Member Since: 10th Sep 2018
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Sandra Thompson is the first Goleman Emotional Intelligence Coach in the UK. She started out as a Customer Experience consultant in 2010 when she founded Exceed all Expectations, a management consultancy focusing on improving customer and employee experience. Sandra rebranded as The Ei Evolution in Jan 2021 because she believes that the skill of emotional intelligence can transform the way businesses behave, improve the relationships between customer and employee and between colleagues too.  She is still working in the field of customer experience but the new brand enables Sandra to work more with schools – she believes that teaching young people how to become more emotionally intelligent could help them thrive.

Sandra has been fortunate to work with clients such as: Vodafone, Arsenal Football Club, Waitrose, Open University, Bertelsmann Group, and Network Rail. She gives keynotes and frequently presents on webinars and podcasts to an international audience on all matters CX and EI. Sandra lectures part-time at Pearson Business School in London on the topics of People Management and Leadership and Professional Behaviours and Customer Management and she runs a series of postgraduate courses in Customer Experience and Emotional Intelligence. She presented her first academic paper in 2019, TEDx in 2020 and intends to start a PhD in 2022.  It’s true to say that she’s a lifelong learner.

Sandra Thompson
Director - The Ei Evolution
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20th Sep 2021

So you think you know about empathy? Think again

Here are 16 great reasons why you should buy a ticket to the Ei Evolution Summit on 12th October. These global names have been brought...
Blog
4th Feb 2021

Let’s talk about L.O.V.E … at work?!

I want this February, the month of ‘romance’ to shake things up by talking about love….in the workplace. After such a turbulent year for...
Blog
10th Sep 2018

A new CX course for thinkers and doers!

Propel your customer experience career and achieve better results in your business Join our Applied Customer Experience Course starting...
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