Member Since: 13th Apr 2017
13th Apr 2017
A terrific look at what they need to do. Sadly, though, I fear there are some factors that would thwart this. The first, and biggest, is the persistent history of employee-employer animosity which only magnified with the merger. The second, tied closely to the first, is the strong and adversarial union presence.
There is a cancer - a toxic air - within the company. You have an us-vs.-them mentality with each side so busy pointing fingers at each other that customers have become a peripheral concern.
Yes, it will take a long time, and it's going to have to start from the inside out. The question is whether or not the union and leadership can lay down their weapons and come out unified. The bigger question is, can they do it before it's too late and customers just give up on them.