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Scott Horn
Scott Horn, CMO, [24]7
Member Since: 23rd Sep 2016
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Scott joined [24]7.ai in 2015 as the Chief Marketing Officer and brings over 20 years of global marketing experience with leading technology companies.

Prior to joining [24]7.ai, he was the VP, Global Marketing for Seagate Technology, a global storage technology leader, where he drove revenue with a redesigned product line strategy, focused digital and demand marketing efforts on enhancing customer acquisition and loyalty and spearheaded the company's rebrand from a component manufacturer to a technology solution provider.

Previously, he spent 17 years in Seattle at Microsoft in marketing and product development roles across various lines of business, including Windows Phone, Windows Embedded and Developer Tools. Scott was a software developer for several years and holds both a BS in Information and Computer Science from the Georgia Institute of Technology, and an MBA from the Wharton School of Business.

For more information, please visit: www.247.ai and follow @24_7_inc.

 

Scott Horn
Chief Marketing Officer [24]7.ai
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8th Dec 2017

Chatbots & VAs: the future of customer experience

Today’s consumers are more sophisticated and have higher expectations for customer experience than in the past. This means brands must...
Blog
25th Aug 2017

Creating Holistic Experiences with AI

I was recently reminded about the parable of the blind men and the elephant . In that story, one man’s hand lands on the trunk and says, "...
Blog
11th Jan 2017

Customer Experience FINALLY Gets Better in 2017!

If there’s one thing I’ve learned about technology predictions, it’s that they consistently validate the famous saying that “the hardest...
Blog
29th Nov 2016

How banks can choose the right chatbot

They may have been a long time in coming, but banking chatbots are coming to a sofa near you soon! That’s the message to consumers from...
Blog
9th Nov 2016

Digital transformation in retail banks

In the last few years, since the 2008 banking crisis, retail banking has been through unprecedented turmoil. With many banks only surviving...
Blog
3rd Oct 2016

Why is customer service so much like a patchwork quilt?

A recent story in the Evening Standard about Consumer Minister Margot James getting ‘trapped’ in O2’s automated call answering system...
Blog
26th Sep 2016

Chat Bots for Business: Helpful or Hopeless?

Amazon, Google, Facebook, Tencent (owner of WeChat), Twitter, and Microsoft are all promoting chat bots (‘bots’) as a way to connect with...
Blog

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