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Scott Turton
Member Since: 14th Sep 2020
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Scott Turton
UK Lead: Digital Customer Experience CoE Capgemini
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8th Dec 2020
How COVID-19 has redefined the CX skillset
The pandemic has had a profound effect on people. We’re serving a customer that has been financially impacted by COVID-19 and who has...
Engagement
15th Sep 2020
The five digital dilemmas that will define your CX success in a post-pandemic world
The economic impact of the coronavirus pandemic is profound. In CX terms, it has not only changed shopping habits but also the attitudes,...
Engagement
