Scott Buchanan
Member Since: 15th Oct 2013
Marketing NICE
14th Oct 2013
Gamification: How to power up your contact centre staff
The issue of employee engagement is a growing source of tension for service organisations. As customers increasingly resolve their most...
Contact centres
7th Aug 2013
Get in the game: How to build the case for gamification
In my last feature, I outlined how gamification can drive contact centre performance . Gamification is not just entertainment; it is a...
Engagement
9th Jul 2013
How gamification can drive contact centre performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong. Gamification...
Contact centres