LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Scott Logie
This is an image of Scott Logie
Member Since: 10th Jun 2021
Twitter
LinkedIn
Website
Scott Logie
Customer Engagement Director REaD Group
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
2nd Dec 2022

Why it's time for brands to put loyalty on pause

As we move towards a new year, it’s a good time to take stock of spending. When times are tough, wouldn’t it be good to be able to pause...
Loyalty
11th Oct 2022

How is the cost-of-living crisis impacting customer loyalty?

Just as we thought the world was about to return to normal after more than two years of uncertainty, along comes a global economic crisis,...
Loyalty
14th Jul 2021

Why the single customer view fell out of favour - and why it's time to reignite our interest

Over the last few years, the concept of creating and managing a single customer view database has fallen out of fashion. For many companies...
Data

Most read this week

Engagement
3rd Dec 2023

Ensuring the success of your customers

by
Alex Monaghan
Hands puzzling a light bulb

Trending

Engagement
3rd Dec 2023

Ensuring the success of your customers

by
Alex Monaghan
Voice of the Customer
27th Jul 2016

7 best practices for analysing customer comments

by
Alyona Medelyan

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift